Frequently Asked Questions

Frequently Asked Questions (FAQs)

1. What products do you sell?

Kalafu Africa offers books, journals, planners, coloring books (for both kids and adults) bookmarks, bible verse jars, gratitude jars, educational resources, customized stationery, and other products designed to support learning, growth, and personal development.

2. Do you deliver accross Kenya?

Yes. We deliver to all major towns and counties across Kenya through trusted courier services.

3. How long does delivery take?

Delivery timelines depend on your location:

● Nairobi: Same day delivery

● Major towns: 1 business days

● Remote areas: 1-2 business days

4. Do you offer customized planners and journals?

Yes. We can customize planners, journals, and selected stationery products with your business logo, brand colors, name, or special design requirements.

5. How much does customization cost?

Customization costs vary depending on the product, quantity, and design requirements. Contact us for a personalized quotation.

6. What payment methods do you accept?

We accept:

● M-Pesa

● Bank transfers

● Other approved payment methods communicated during checkout

7. Can I order books that are not listed on the website?

Yes. If you are looking for a specific title that is not yet listed, contact us and we will help source it whenever possible.

8. Do you offer bulk orders for schools, organizations, and businesses?

Yes. We provide special pricing and customized solutions for schools, book clubs, corporate organizations, churches, and institutions placing bulk orders.

9. How do I track my order?

Once your order is dispatched, we will provide tracking details or delivery updates through your preferred communication channel.

10. What is your return and exchange policy?

If you receive a damaged or incorrect item, contact us within the specified period after delivery. We will assess the issue and provide an appropriate solution.

11. Are your books original?

Yes. We strictly sell authentic original books in honor of authors and literary works. We strive to provide quality books and educational resources sourced from reputable suppliers.

12. Can I gift a book or planner to someone else?

Absolutely. We can deliver directly to the recipient and, upon request, include a personalized note with the package.

13. Do you have a physical shop?

Yes, we are located at Mithoo business center on Moi avenue, the shop is directly opposite the bazzar. It’s a new building, you can walk in through any entrance A, B or C and find us on first floor shop number F84. Please contact us to confirm current pickup or viewing arrangements, as some products may be available online only.

14. How can I contact Kalafu Africa?

You can reach us through the contact information provided on our website and social media platforms. Our number is 0716 314 186

15. How often do you add new products?

We regularly update our collection with new books, journals, planners, and educational products, so check back often.

Why should I buy from Kalafu Africa?

Kalafu Africa exists to make learning, reading, planning, and personal growth more accessible through carefully selected products that inspire education, creativity, and transformation.